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Salon Policies

Salon Policies and COVID-19

Please take the time to read through Katie Shaw Hair Studios policies. Please text me at 781-799-4308 with any questions or concerns. 

At this time, masks are no longer required to be worn in the building or inside my suite. If you are immunocompromised, then it is suggested that you continue to wear a mask in small indoor situations. I will wear a mask if asked to do so.



If you have recently been in contact with someone who has been diagnosed with COVID-19, or have been diagnosed with COVID-19 within the past 5 days, currently or in the past 24 hours have had a fever of over 99.9, cough, shortness of breath, or generally feel unwell, please reschedule.  If you are currently waiting on COVID-19 results or under self quarantine, please notify me as soon as possible to reschedule. If you exhibit any symptoms while in your appointment, a temperature reading will be taken by a touch-less thermometer to check for a fever.



When you arrive for your appointment, please stay in your car and TEXT me at 781-799-4308 (please do not call), to let me know you are here and I will let you know when I'm ready for you.

THE PARKING LOT IS VERY BUSY! Traffic in the area has become increasingly heavy and back to "pre-pandemic" days. Please leave yourself enough travel time and check the traffic before your appointment so that you will be able to arrive on time.

Only client receiving services that's scheduled for an appointment is allowed in my suite at this time. If you have questions about this policy, please reach out.



No-show appointments will be charged a minimum of 50% of the total service cost to rebook. Cost may be more if it's a "premium" appointment time. Please call or text me AT LEAST 3 HOURS prior to your scheduled appointment time to allow me adequate time to fill your appointment. Thank you for your cooperation.


Please call or text if you will be late. I will only hold your appointment time for 15 minutes unless I hear from you otherwise. Depending on how late you are, you may not be able to receive your full service appointment. Full original cost of appointment will still be charged. NO EXCEPTIONS WILL BE MADE.



Blow dry services are complimentary with a cut. With that said, if you decide to forfeit your blow-dry, or leave wet after your cut, or I am fitting in a cut but you are told no blow-dry, the price is the same.


Questions? Please text me! 781-799-4308.

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