Please take the time to read through Katie Shaw Hair Studios policies. Please text me at 781-799-4308 with any questions or concerns. ​

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Before Your Appointment:

​If you are feeling generally ill, have recently been exposed to a contagious illness, or are experiencing symptoms such as a fever, cough, sore throat, or are otherwise not feeling well, please contact me to reschedule your appointment. Thank you for helping keep everyone healthy.

 

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​Arrival:​

Please remain in your vehicle upon arrival and text me at 781-799-4308 (please do not call) before entering the building. I’ll let you know when I’m ready for you.​

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To provide a quiet, one-on-one experience, only clients with scheduled appointments are permitted in the studio unless prior arrangements have been made.​

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​Appointment Changes & Cancellations:
Your appointment time is reserved exclusively for you. If you need to cancel or reschedule, I kindly request at least 6 hours’ notice.

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Appointments canceled with less than 6 hours’ notice or missed without notice may be subject to a cancellation fee of up to 50% of the scheduled service.

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Clients with a pattern of late cancellations or missed appointments will be required to pay a non-refundable booking fee equal to 50% of the scheduled service before future appointments can be reserved. This booking fee will be applied toward the cost of your appointment when you arrive as scheduled.

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Late Arrivals:

If you’re running late, please send me a text as soon as possible.

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Arriving more than 15 minutes late may require modifying or rescheduling your appointment to ensure I stay on schedule for all clients.

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Children & Additional Guests:

To maintain a relaxing and personalized salon experience, I kindly ask that only clients receiving services attend appointments unless prior arrangements have been made.

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Service Adjustments:

Your satisfaction is important to me. If you have any concerns about your service, please contact me within 7 days so we can discuss an adjustment if appropriate.

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Retail Products:

Retail products may be exchanged within 14 days if they are gently used and not performing as expected. Refunds cannot be issued on opened products.

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Payment:

Payment is due at the time services are rendered. I accept cash, checks, and all major credit cards.

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Questions? Please text me! 781-799-4308.